Visit our online support site, SupportMe, for the latest firmware, software and documentation for your product

If you purchased your product through a Baldor distributor, then please contact your distributor for support.

If you wish to contact Baldor directly, you can do this through our contact form. If you have a question about hardware, such as a motor or drive, please include the following information with your enquiry:

• Catalog number and specification number for the product
• Serial number for the product (if given)
• Full details of problem

Contact Baldor Support now.

SupportMe - The Motion Products Support Website

Our SupportMe site is a resource for the latest product information on the motion controllers, servo drives and accessories. On this site, you will find the latest software and firmware for the products, in addition to the latest documentation.

Electronic Products and Mint WorkBench

If you are using one of our electronic products that requires the use of Mint WorkBench v5, please use the SupportMe facility within Mint WorkBench to contact us. SupportMe includes valuable information about your system that will help our engineers in assisting you.

Frequently Asked Questions

Your question may have already been answered. Please check our Frequently Asked Question page. We endeavor to ship you the highest quality product, but as with all software based products, problems (or bugs) can creep in. You will find the latest firmware and software released on our SupportMe site. This will also contain information on any recent bug fixes to the products.

Application Notes

A number of application notes are available on SupportMe, with information such as interfacing to PLCs and application stories.

Returns Authorization

If you are looking to return equipment that you have purchased, please contact your local Baldor office. An RA (Returns Authorization) number needs to be raised before you return any product. This allows us to track the product through our system and help you get the fastest possible response.